Where do you go for the low-down on a business’s customer service? To the source, of course. When customers give us feedback like this, we know we’re meeting our goals – and, more important, meeting theirs…
A letter from a customer
“Dear Maurice and the Leapfrog Team,
We want to thank you for your hard work. You and your team were wonderful. We were very impressed by the attention to detail and professionalism of the entire team.
Truly stellar work.
Best regards, Andrea & David S.”
More customer reviews
No high-pressure sales
I have a tankless Noritz water heater that suddenly stopped producing hot water on a weekday morning…I called several plumbers and was impressed with Leapfrog’s customer service and the way they answered my questions. They said it was probably a routine problem and my heater just needed servicing. The other company was telling me I needed all these fancy parts. Kevin from LeapFrog came, saw, and fixed my water heater and didn’t charge me for stuff I didn’t need. He was very cool and I was really impressed with this company’s professionalism and how they aren’t high pressure salesmen. They just got a customer for life. – Amar M., San Ramon
Plumbing…at the Art & Wine Festival??!!
Saw Leapfrog Plumbing at the Lafayette art and wine festival. I’m not sure how well plumbing and art mix as a general matter, but they get an “A” for effort for making art out of antique water heaters, and sculptures out of vine-covered pipes. Maurice (or Mo), the owner, is a very outgoing, honest guy, and Leapfrog is conveniently quick and competent. They also clean up after themselves, which is nice. Best plumbing company I’ve used in the East Bay… – Sara H.
Professional and courteous – I recommend them
We had to repipe a very old 4 plex in Lafayette and after getting 4 competitive bids choose Leap Frog because of the size of their company and the length of time in business and also being local. They were very professional, clean, and courteous to our tenants. I was always able to communicate with the person in charge and they kept me abreast of the job. Everyone that worked on it knew their job and tried to keep the inconveniences of no water and etc. to a minimum. I could not be more pleased and would highly recommend them. ��� Eva W., Lafayette
LeapFrog stands behind its work
Leapfrog Plumbing is a stand-up business. Today, one of their great plumbers (Gordon) came to my house. I was impressed how much he could do in less than a day. He got my sink installed with faucet, disposal and everything. It looks good, everything is flush, and there are no leaks. He explained the details of his work and was very knowledgeable and professional. Maurice, the manager stands behind his work. The dispatchers are friendly and understanding as well. – Zach F., Walnut Creek
On time, took their shoes off, everything works great
I had an old 75 gallon tank water heater replaced with a new tankless heater by Leapfrog. Maurice came out to give an estimate one day after my initial contact. He’s a friendly, nice guy. He understood the job and looked at the installation options with me. We decided on a placement for the new water heater. He left and gave me a quote that day. I scheduled installation for a few days later.
They arrived and worked super fast. They did a good job. Pro installation, very clean and neat. There was one issue regarding a condensation drain line on the water heater, and they came back the next day and fixed it no problem. They arrived on time, they took their shoes off in my house, and everything works great. I’d use them again. – Scott W., Danville
Super happy (but kids won’t get out of the shower)
Came home a few days after I broke my ankle to find the basement flooded. Called Maurice because we have mutual friends. His guys put in a tankless water heater which we all love. My husband is a neat freak so I was super happy when the job passed his standards. The only problem is my kids won’t get out of the shower! – Fair R., San Leandro
The Tech arrived at the promised time (which is rare these days) he installed the new toilet, crawled under my house to make certain there was no water damage and cleaned up before leaving. This is the company to call if you have plumbing problems. They have definitely earned a five star rating in my book and I will call them again should any other plumbing problems arise in our home. Thank you Leapfrog Plumbing!!!! – Cheri G., Moraga
Yes, plumbing can be fun
I love LeapFrog Plumbing! They did a lot of work for us this past summer while we were doing a remodel. At Maurice’s suggestion, we put in a tankless water heater (which we love!) and we re-did all the pipes in the kitchen and bathroom. Maurice was amazing! It was a big job and he always kept us informed about the progress.
His guys were clean and very nice but I have to say that it was Maurice’s personality that made the job fun! Yes! Plumbing can be fun! – Debbie L., Walnut Creek
Thanks, LeapFrog, for hooking us up
Awesome service! Had a pipe burst, needed emergency response & received instant reasonably-priced service. I was on a conference call for work..the Technician was quiet and flexible for me. The pipes look better than ever! WOULD RECOMMEND TO ANYONE! Thank you LeapFrog for hooking us up. – Mara S., Concord
I’ll be using them for future needs
I called this company on a Saturday morning at 8:30am because of a leak. He came by within 30 minutes. Turns out it was an easy fix, and I’m just an idiot, but he didn’t even charge me. I’ll definitely be using them for future needs. – Eric B., Oakland
Quick – and done the same day
I have used Leapfrog Plumbing for two jobs and have had excellent service. Both times were emergency repairs. Service calls were quick and repairs done the same day. Will use them again for future plumbing needs, so glad to have found these guys! – M.G., Pleasant Hill
LeapFrog to the rescue
A few days ago I had the (un)fortunate experience to find that all of our toilets, tub and shower had backed up. I called Leapfrog Plumbing based on the reviews on Yelp and was not let down. The receptionist was very helpful and scheduled someone to come out later in the afternoon.
The plumber came to our house within the stated time. He was polite, honestly answered my questions, and was quick and efficient. Our drains were back to normal in no time. Cost was pretty much what I expected for this job. I wouldn’t hesitate to use them again. – Jerine E., Concord
Job went perfectly – from start to finish
I got a tankless put in a week ago and from start to finish the job went perfectly. Lots of communication from the office so I wasn’t waiting around. I had to go to work so I left the guys in the basement, when I came home it was spotless and when I examined the work they did, it looked like something out of a magazine. Works great, very happy with them. – Frederick N., Oakland